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Frequently Asked Questions


If you are not currently a member of the Casino at bet365 simply Join Now and complete the quick and easy registration. You will then be able to download your favourite games.
The game will be paused automatically; it may lose its network connection on some phones. When your call is finished, either the game will automatically resume or you can resume by returning to the normal location of the game. You should be able to continue your game from where you left it, or log in again and resume a broken game.
Click on the Download Now link and complete the necessary steps to send the Mobile Casino application to your mobile phone. Alternatively Contact Us and one of our Customer Service advisors will be happy to send the Mobile Casino application to your phone.
When logging on to play you will be required to enter your bet365 username and the password you chose when you opened your bet365 account.
The manufacturer and model number is usually displayed on the phone casing under the battery. Alternatively Contact Us and one of our Customer Service advisors will be pleased to assist you.
Yes. As long as your mobile service provider allows you to roam and the network you have roamed onto supports GPRS you can use the Mobile Casino abroad.
This service is provided free to anyone with a bet365 account. The only charges are those applied by your mobile service provider for using their data services. For data charge information please contact your mobile service provider. Our games are 100kb in size on average.
No, you don’t. The same account you use for Casino at bet365 is also valid for game play on your mobile.
If you forget your password you can click here and then supply the details that match the information held on your account. Alternatively you can Contact Us and one of our Customer Service advisors will be pleased to assist you.
The Mobile Casino is a facility which allows access to 14 of the most popular Casino games, offering the exact same excitement and game play as the Casino at bet365 that you are able to access on your computer. The Mobile Casino is simply versions of these games that you can take anywhere!

If you have a Casino at bet365 account, you can use this same account to play on the Mobile Casino.
Log in again when possible, return to the game and you should be able to continue from where you left it.
Some phones have poor quality audio players that may cause the graphics to be jerky. Turn off sounds in your phone settings and the graphics should improve.
UK mobile service providers have a policy of blocking certain types of content and services on their network. This has been done in order to prevent anyone under the age of 18 from accessing these services. In most cases this can be removed with a phone call to your mobile service provider.
If you have been able to download the Mobile Casino but are unable to access the application, then this is possibly because of content blocking put in place by your mobile service provider. In most cases this can be removed with a phone call to your mobile service provider.

If you have already spoken to your mobile service provider and are still unable to access the Mobile Casino please Contact Us and one of our Customer Service advisors will be pleased to assist you.
To be able to make a deposit you must have registered a payment method via our website or Download Casino. You can then deposit funds to the Mobile Casino directly from your mobile phone using any of the following payment methods: all major debit and credit cards, Ukash, NETeller and Click2Pay.

From the main menu select Bank then Deposit. Simply enter the amount you wish to deposit, the CV2 number / Ukash voucher code / NETeller ID (depending on your chosen payment method) and your bet365 password.

You can also deposit funds to the Casino at bet365 on your computer using any of the available online deposit methods. Any deposits you make into your Casino at bet365 account are also available for use in the Mobile Casino.
It is not possible to register a new payment method using the Mobile Casino. However, it is possible to switch to a different payment method if there are already multiple payment methods registered to the account. From the Bank menu select Change Payment Method.
As well as 14 fantastic games you can download, we now offer four casino classics which you can play on many new handsets without the need to download an application. Please view our Compatible Phones page to check if your handset supports these Instant Play games.
We currently offer Blackjack, Roulette, Jacks or Better and the progressive slot Gold Rally as Instant Play games, which are all optimised for the iPhone without the need to download.
Simply point your iPhone/Android or other compatible browser to casino.bet365.com.